Original topic:

Lockstar issue After Update- S22 Ultra

(Topic created on: 08-26-2023 11:07 PM)
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AAAde
Beginner Level 2
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Galaxy S
Hi All,

I got my August'23 security update recently(2.3gb) Since then, my lockstar setup gets switched off automatically after sometime. Anyone else facing the same issue???
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4 Comments
HYDBED
Active Level 3
Galaxy S
See if lockstar is in 'deep sleep' section. If yes, move it to 'never sleeping apps'
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AAAde
Beginner Level 2
Galaxy S
I just checked. not in sleep
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support

We acknowledge your issue and request you to please report the problems of your Samsung smartphone with a log file. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

For further assistance, please feel free to contact us back any time.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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AAAde
Beginner Level 2
Galaxy S
Update : i just found out.. This happens after i use wired dex feature... Lockstar turning off after connecting to external tv/monitor using dex
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