Jio 5G not working

[TheDestructor]

Although I am using S21FE with One UI 5 but still, I am getting this from my jio app while checking my device's 5G compatibility... Please help....

[TheDestructor]

Do you have active 5G in your device?

[Ritwiksondhi]

I've tried airtel Sim card, it is connecting to 5G network, but Jio isn't. I think since Jio's introductory offer is free...they're slow in enabling devices. I've seen this in other phone brands as well, my cousin and his wife both have Vivo X60 pro. On one phone Jio 5G is enabled but not on the other.

[TheDestructor]

That might be the case 😞

[Kevin_Sangani]

Same problem..

[majumderrsjesh]

S 21 fe

[Ritwiksondhi]

I just put my dad's 5g activated jio Sim (from A52s) in my S20fe and the 5G is working on my phone. Also I noticed on My Jio app S20fe is shown as a non-5G device, I believe their system is getting confused between S20fe 5g and 4G variants, hence not enabling 5G offer. Now I'm exoerimenting to activate 5G on my Sim using my dad's phone, once activated I'll put it back in S20 fe...I'm pretty sure it'd work.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ottohightower]

 i too have the same problem in my samsung A53 5g to experience 5g i ported from vi to jio but now 🤧🤧🤧

[Govind307101]

Jio 5g not working on my s23 ultra