Issue with turning on the Bluetooth

[_sammy31_]

I am not able to turn on the Bluetooth since I have installed one UI 7 version in my S23 ultra , I have tried resetting the phone i've done factory data ,resetting network settings , but nothing is working.

Please help

[Timothy2]

https://r2.community.samsung.com/t5/Galaxy-S/Who-Did-It-Better/td-p/19371674?src=ShareByUserCM

[_sammy31_]

Hi do you have any troubleshoot for this

[Timothy2]

No

[_sammy31_]

Anyways, thank you 😊

[Wodehouse]

Run phone diagnostics available through members app. Tap support at the bottom right of the members app and tap phone diagnostics.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Sonalika60]

You tube song not available for Bluetooth speaker connector

[goodthings]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also reset wifi and Bluetooth settings too then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Reset app preferences: Settings > Apps > More option > Reset App Preferences.

● Kindly try to connect your device with "other devices" and check.

● Clear cache: Settings > Apps > Menu > Show system apps > Search and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.

● The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

● Reset settings: Settings>General Management>Reset> Reset all settings to their default.

● Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support