Original topic:

Issue: Unable to Open Documents from WhatsApp – Wrong App Suggestions Showing

(Topic created on: 09-11-2025 12:13 AM)
997 Views
dragonfly2000
Active Level 2
Options
Galaxy S
 Hello, I am facing a problem when trying to open documents received on WhatsApp. Earlier, whenever I clicked on a file (PDF, DOCX, etc.), I used to get proper suggestions such as Word, OneDrive, Adobe Acrobat, Drive, etc. (screenshot 2). Everything was working fine until two days ago. But suddenly, instead of showing those document-related apps, I am now only getting irrelevant options like Samsung Health, Google, and Google Wallet (screenshot 1). Because of this, I am unable to open my documents directly from WhatsApp. All the necessary apps (Word, OneDrive, Adobe, etc.) are already installed on my device. The problem is only with WhatsApp’s "Open with" suggestion list, which seems to have changed unexpectedly. Can anyone guide me on: 1. Why this issue started suddenly? 2. How can I restore the correct "Open with" options for documents in WhatsApp? 3. Is it related to default app settings, cache, or a WhatsApp/Android update? Thanks in advance for the help! 

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amitn1000
Active Level 4
Galaxy S
Samsung.com do you have any quick solution
MAURYA123
Active Level 3
Galaxy S
i am also faced same problem #samsung #Oneui8
exPro7J
Active Level 4
Galaxy S
I'm also facing same issue on A56
exPro7J
Active Level 4
Galaxy S
It seems to be issue from WhatsApp or Android, as same issue coming on Xiaomi as well
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dragonfly2000
Active Level 2
Galaxy S
Ohh. Hope there is a quick resolution of this issue. As this issue is truly frustrating.
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exPro7J
Active Level 4
Galaxy S
Yeah actually and there doesn't seem to be any workaround as well
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exPro7J
Active Level 4
Galaxy S
I found a workaround 😎
1. Export the chat (include media) having pdf and send it to your email
2. From the received email , extract the zip file for media
3. In the extracted folder, search the pdf file. It will be there without extension, hence suffix ".pdf" to the file name and then open the pdf file.
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dragonfly2000
Active Level 2
Galaxy S
Thank you for the suggestion.🙏
MAURYA123
Active Level 3
Galaxy S
First u need to take a backup of whatsapp

then uninstalled the whatsapp with clear data

then restart your phone

after that install whatsapp and restore media it will be helpful may work


becoz it work for me as solution.
amitn1000
Active Level 4
Galaxy S
Whatsapp version 2.25.24.76 and above have this problem

I installed 2.25.23.81 it worked for me