Original topic:

Is someone getting a weird bug lately regarding fingerprint sensor.

(Topic created on: 02-19-2023 06:10 PM)
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LateLefty
Beginner Level 4
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Galaxy S
I'm using s21 FE and after Jan Update, I'm getting this weird bug where sometimes the fingerprint sensor doesn't work when my phone is locked. The fingerprint symbol also disappears. It only appears when I double click to open the lock screen, and then it works
4 Comments
JatinMuppiri
Active Level 4
Galaxy S
Yes facing the same issue here.
kshjais
Active Level 4
Galaxy S
Yes, facing this issue!
Nik2711
Active Level 3
Galaxy S
Same issue but less frequent after second jan update
cs-member11
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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