How to mark the number safe in caller ID

[vive1985]

Dear all, 

I have opted samsung inbuilt caller ID and spam protection however sometimes it is blocking useful numbers as well but those numbers are not showing in blocked numbers either. Does anyone know how to mark the number safe and where the those options are.

[vive1985]

Good but it doesn't answer my issue 😂

[_lonewolf_abdul_]

Abe how is 803 a important number?That number is from some bussiness which is marked as potential fraud on Hiya.And Hiya is powering Samsung Caller ID.

[vive1985]

This is illustration, not the actual number. I wanted to show that if hiya is blocking some number, ideally this should be visible in blocked number so that user can have control to unblock if that is important number

[_lonewolf_abdul_]

That won't happen as consumers who use Hiya use consumers behaviour(whether user pick calls or decline or block the numbers)to analise which is spam/potential spam and all.Samsung Caller ID powered by Hiya use auto blocking features due to which the blocked numbers are not visible in Blocked numbers.And if you want to have calls from all number then you can choose to turn off caller ID and Spam Protection as of now untill Samsung provide option as you want

[vive1985]

No I don't want to have all the calls and still want samsung to block it. The problem is it is blocking some useful numbers which probably coming from society gates or delivery guys.

[_lonewolf_abdul_]

Hope Samsung adds that feature in future

[vive1985]

Yeap, let's see. However I saw some reditt response that, if you want to unblock the number. First block it and then unblock it using given options

[BasuDip · Accepted solution]

On a Samsung mobile that uses the Hiya-powered caller ID, if a number you know is safe has been marked as potential fraud, you can generally follow these steps to mark it as safe:

1. Open the Phone App: Go to the Samsung "Phone" app (the default dialer).

2. Go to Recent Calls: Tap on "Recents" or "Call Log" to see your recent calls, including the one that was flagged as potential fraud.

3. Select the Number: Find the number that was marked as "Potential Fraud" or similar, and tap on it.

4. Check Details or Options: Depending on your device and software version, you may see an option like “Details” or an info (three vertical lines) icon. Tap on this to open more details about the call.

5. Mark as Safe or Report Issue: Look for an option to report the number as safe. It may be labeled as "Report" "Mark as safe" or "Remove fraud label" (options vary). In some cases, you may need to select “Report” and then choose an option like “This is not fraud” or “Mark as safe”, alternatively you may like to add a tag name for the number.

6. Confirm: Confirm any prompts to ensure the number is marked as safe.

7. Check Hiya App (Optional): If you have the Hiya app installed directly, you can open it, search for the flagged number, and update its status within the app.

[vive1985]

Perfect !!!! Thanks , it should be working 👏