We regret to hear about your experience with our product. Please believe that this is not a usual occurrence, and we never recommend downgrading your device software, as this may cause malfunctioning on your device.
The One UI Beta Program is designed to enhance your Samsung experience. This program aims to improve customer satisfaction through a more reliable operating system.
As a participant, you'll explore new features and enjoy the latest Android OS while providing crucial feedback on performance and usability.
If anyone is facing issues on their device after the beta update, we kindly request you to share the beta log file. Additionally, sharing video clips and images will help us gain a better understanding of the issues you are facing. This information will assist us in investigating further and resolving the matter.
To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.
However, since you have already downgraded your device software and your issue has been resolved, if you have any further questions or issues, please feel free to reach out.
