Original topic:

Heating issue with s21 ultra

(Topic created on: 05-18-2021 11:20 PM)
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deep5163
Active Level 5
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Galaxy S
Dear samsung 
What you think when you make a flagship phone most expensive phone that everyone how has buy that phone having work in AC environment or cool places what mean that I am not able to use s21 ultra in 37c temperature environment its going to much heat and hanging problam while heat its difficult to make a call whil heating and you can't use camera when you are going wildlife photography in summer so you are making that device which are not workable in that time . Please request work on that temperature optimization. 
9 Comments
Galaxy S
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Galaxy S
I will never buy any device of this hangsung in future....waste of money waste of time
Galaxy S
Every S21 Utra user facing this same issue , heating and battery drainage issue .
Wait for next update it will get resolve.

Galaxy S
🤣 😂 😆 worst device of the millennium ..mera bhai is kachre ke dibba ko replace karke directly pixel liya ... you can't imagine how best is pixel... in photography also it's matchless
Galaxy S
I agree with you , let's hope for the best for S21 Ultra in upcoming update problem should resolve .
Galaxy S
🤣 🤣 😆 tradition saying that hangsung provided software damaged devices rather than fixed
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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deep5163
Active Level 5
Galaxy S
I use normaly my mobile and going heat up in normal use and i want to capture at movement and goings to heat up and you are saying that I have to stop all service that time also camera And need to start safe mode . So why I have your flagship phone so called best camera phone . Why are you not providing permanent solutions of that problam .
What is this that when I want to use my mobile so I have to do that all process because my mobile got heating up in normal use . So why this mobile is flagship and so call best smartphone camera mobile
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deep5163
Active Level 5
Galaxy S
I have use you all flagship phone and I didn't face this type problem before time and why you are not giving snapdragon processor in india I have no problem with exynos process but at least please provide permanently resolution about that problam 98 % people who are using that device are facing heating issue because they are using this device is primary device
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