Green line on my S23 screen after updating November security patch

[dhanushrao12]

I updated the software on my Galaxy S23 yesterday night and I went to sleep after. Today morning I wake up to green line on my screen. My device is 1.5 years old and I've taken good care of it. This is absolutely disheartening. Does Samsung take care of screen replacement for free in case of green screen that is not caused by damage?

If not they've lost a customer. Also after replacement does it come back again? I've read that it's not just the screen but the phone that's faulty. 

[prajulkrishna]

I think this thing is planned planned for some extra 15k from us each.

[prajulkrishna]

Me too have the same issue with my s23. Green line turned into pink two days before. Bad response from samsung end. Dissapointed

[prajulkrishna]

I'm losing trust in sMsung

[prajulkrishna]

Will approach consumer court, India

[dhanushrao12]

The issue is showing up 1.5-2 years after the purchase on an average. Same thing happened to previous editions and samsung offered free screen replacement. Maybe once there are enough reports, Samsung might offer screen replacement. But it's too late

[SanMaster]

They wanted us to use a particular model for only two years and then buy a new one or spend money on a new display, cheap way to grab hard earned money. 😡

[ClaretesNishoban]

I did report in customer care through WhatsApp and had a long conversation after few weeks they decided to give me free screen replacement (After their inspection ) only service charge applies, then I got replaced for only 7k ( service charge ) took 1 month for whole process. ( In Sri Lanka )

[SanMaster]

Bro, you spent 7k 😮, how is it free?

[dhanushrao12]

Mayne Sri Lankan currency

[dhanushrao12]

I cannot afford having my device at the SC for a month. I have my work passkeys, authenticator on my phone