Original topic:

Green and pink lines after one ui 6.1 update. Galaxy s22+

(Topic created on: 05-24-2024 07:54 AM)
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anilrr
Beginner Level 2
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Galaxy S
My experience with samsung phones was always good, but in a span of a month, it has now become worse. 

I was excited for one ui 6.1 features on my s22+, and waited for the update. The update got released recently and as the phone started up a pink line came on the screen. Then on the next day a green line came. 

I was using the phone very carefully and there is no physical or any other damage. It was always in a case. Just like that after an update the screen got damaged and i took it to a service center. They saw the line and immediately told that i have to pay the full amount for repair as the warranty is over. 

I called the customer care and they also say the same thing. To pay upwards of 15000 rupees for screen replacement.

There was a campaign being run for s22+ series for free repair of these same issue until last month. Why did they stop it just before releasing the one ui update. The customer care team is asking for proof that the lines came with the update. If you are also facing the same issue, please comment. Hopefully they notice that this is a widespread issue and forced to take action.

- A disappointed long time customer.
8 Comments
Galaxy S
Is the issue came just after update

Or after some days
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anilrr
Beginner Level 2
Galaxy S
Immediately when the update finished
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Insha123
Active Level 5
Galaxy S
I got the green line before I updated my S22 plus.. withing seconds of locking and then unlocking my phone
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vino0511
Beginner Level 2
Galaxy S
I also own s22+ from sep 2022 with fair usage.. no games at all..got this green line issue before updating to the 6.1.. was informed same by the ASC guys.. this is unfair TBH..
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AuntySamsung
Beginner Level 2
Galaxy S
Exactly the same problem first a thin green line on the left side of the phone and then pink. Samsung phones are becoming garbage.
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Galaxy S
Yesterday without doing any updates or any kind of physical damages my phone got a pink line what to do with this please help 🙂 warranty had finished 2023 i had buy this samsung S22 ultra
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