Beginner Level 2
I am Recently Facing Green Screen when i switch on auto brightness is anyone have same problem i am using s9+
5 Comments
Active Level 3
Yes, facing this issue since last few days in my S9, there is no fix for this (permanent).
Note 9 users are facing this issues since a long time.
To temporary fix this, turn on Always on Display (tap to show). Tap on the screen before unlocking the device
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Beginner Level 2
Is it software problem or hardware?
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Expert Level 5
i suggest you to visit service centre
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Beginner Level 2
My s9 also facing this issue since last week
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Active Level 8

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve the issue kindly follow the given below steps:-


1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.


2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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