Original topic:

Green Line Issue on S21FE

(Topic created on: 11-04-2024 09:41 PM)
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rnjts21FE5G
Active Level 4
Options
Galaxy S
I'm getting green line on my S21FE Exynos version from today.
I don't know the reason, it appeared suddenly.
My phone is out of warranty and I don't know what to do?
Feeling very much disappointed after buying a phone worth 36k from such a well-known brand. 
Shame Samsung Shame.
This is why people trust Apple more than any android available in the market.

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17 Comments
mudassarfa
Active Level 8
Galaxy S
Buy iPhone. No tension
NoTAniket
Active Level 3
Galaxy S
Free screen replacement is available December tak
rnjts21FE5G
Active Level 4
Galaxy S
Bhai mera kuch din pehle back cover bhi nikal ne laga khud ba khud..jo adhesive rehta hain wo kharab hone laga
ashraf_47
Beginner Level 2
Galaxy S
Facing Same issue today morning on my samsung galaxy s22 ultra
Dont know what to do.
Yet to complete the EMI payments.
Thank you Samsung for the Diwali gift.
rnjts21FE5G
Active Level 4
Galaxy S
Your's is under warranty, so don't worry
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ashraf_47
Beginner Level 2
Galaxy S
No warrenty available
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rnjts21FE5G
Active Level 4
Galaxy S
I heard somewhere that Samsung is going to replace the whole screen for free it the phone is bought between 2021 and 2024. However, there are some terms and conditions like no physical or water damage.
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Thobha
Active Level 5
Galaxy S
Yes... more than 700 + customers are facing the issue of green line issue amd samsung not supporting free display replacement and infact asking to pay for the display...YOU are not ALONE in this . I am also a victim.of green line in my s22 and faced the same with customercare... only thing what u can do is create a job sheet by visiting nearest service center and register a compliant in national consumer helpline. I will share the post of a customer who has faced the same and got free replacement after filing the compliant ..i will also upadte soon once i got free replacement , as i have just registered the compliant . dont worry ..
Thobha
Active Level 5
Galaxy S
please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.