Original topic:

Genshin Impact Optimization

(Topic created on: 04-03-2022 08:33 AM)
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Speclock
Active Level 1
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Galaxy S
Dear Samsung India

Being a loyal fan for years, I would humbly like to ask Would you ever optimize big games like Genshin Impact for your flagship phones like the one I own, S21? 

If yes(when) and if no(why)

How do you explain not optimizing any of your new exynos chips for heavy end games, where even after spending Rs. 70k we can't run games without lag on a flagship(or the so called flagship that you like to call it) phone like mine. What is more powerful than a 5nm processor right now? I don't see much options and still games lag. 

When are you gonna take responsibility and start working on customer queries as I've seen hundreds of queries like this on the internet. Why isn't anything getting addressed to or replied to? We have bestowed our trust and money upon you, the least you can do is give your customer a satisfying experience on a flagship.
3 Comments
JJ09_Bav
Active Level 5
Galaxy S
+1 to this post. This is infact a genuine suggestion which I would also need an answer to. I play a lot of BGMI and the frame drops in this game are pretty bad! Hope Samsung optimised their game Driver
CodesLL
Beginner Level 2
Galaxy S

I just got some free gift codes from this game and want to share them with everyone you can go to this page to get https://codesll.com/genshin-impact/

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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback. We welcome your suggestion and appreciate the time and effort you have spent sharing your valuable comments. This will help us to improve our services.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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