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Original topic:

Gallery App is not detecting few Faces

(Topic created on: 05-03-2024 11:48 AM)
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muraleekrishnan
Active Level 1
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Galaxy S
Hi guys,

My samsung gallery app is not detecting multiple faces. I am not able to label most of the faces. Could you guys help me? Is there any settings to be turned on?
2 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

You may check, connect, and update your Personal Cloud i.e. Google drive and back-up folders of your saved gallery photos, videos, etc.

Also, you may submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.

Galaxy S
Thanks.. Will try it
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