Galaxy S7 Edge freezes

[karp]

My phone has frozen and displaying just that. This is after I reset it to factory default.

What should I do

[zuluman]

When my phone is frozen I usually wait until the battery drains and then charge it and restart it and it works for me.

[bananarang]

Try force resetting it and or entering recovery mode to clear data/clear cache/reboot. I would recommend factory resetting again by Hard reset.

To Soft reboot:
Press and hold the “Power” and “Volume Down” buttons for eight to twenty seconds and the device will eventually turn off.

Hard Reseting:
Press and hold “Volume Up“, then press and release “Power“. If you did everything correctly, the Samsung Galaxy logo will appears, and it will say “Recovery Booting” in the upper-left corner of the screen.

[Tsogo_sam05]

Hi, karp please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however, keep holding the buttons for a few more seconds. This is a soft reset and will not factory reset your phone.