Galaxy S20 Ultra connect to KIES

[Andris]

Hello
Trying to connect my Galaxy S20 Ultra to Kies 3.2.16084_2
Kies and S20 updated to latest version
all drivers installed
tested in win7 and win10
I have error message Failed to connect
please help
I need to restore my data
Thanks

[VijayDevmurari · Accepted solution]

try smart switch

[Andris]

thanks