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12-26-2022 11:31 PM in
Galaxy SIs anyone else having issues with certain apps after software updates from 12-13? I'm diabetic and use the libreview app to monitor blood glucose levels. It usually gives me alarms when blood glucose levels are rising too high or dropping too low. These have not been working correctly since the update, which can have pretty serious consequences if it is affecting all diabetics that use the app on a Samsung. I have tried uninstalling and reinstalling the app, cleared data, cache etc. Still having the same problem. I haven't changed anything with regards to notification settings. If anyone else is having these issues, it would be great to know its not just me. If its something that needs patched, they need to get on it quickly or someone will end up in hospital or worse.

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01-08-2023 02:29 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.
Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Note. please attach the error log file within 15 minutes of the error occurring.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
