Original topic:

Galaxy S10 Lite: Super fast Charging/ Fast Charging isn't working

(Topic created on: 08-19-2021 03:13 PM)
2006 Views
Dip666
Beginner Level 3
Options
Galaxy S

Hi all,

My S10 Lite doesn't seem to get charged under the "Super Fast Charge/Fast Charge" mode. It's getting charged under the normal mode and taking a lot of time until 100% (almost 2 hrs). I don't even know what is causing the problem. Is it the updates or some software bug? Not sure! All I know is I have rebooted my phone and the "Fast Charging" option is enabled in the Settings menu, the problem seems to persist. Have faced the same problem with other Samsung Fast Charging adapters and vice versa. The problem seems to exist with my phone only. 

Any quick fixes? Do I wait for the next update? Do I take it to the service centre? Anyone else facing the same issue in the community?

Regards!

 



UPDATE (25/09/2021):Problem resolved!!


Got it checked at two service centres one at Siliguri, West Bengal and the other at New Delhi. 


1. The Samsung service centre at Siliguri suggested that not only has moistured entered the port but also that I was using and charging the phone long before I realised the issues. Hence there was some fungus growth in the port! They told me it would not be covered under the Samsung Warranty and I need to pay around INR 1500 to 1700 to replace the port. I was not sure what was the source for the moisture that can cause fungus growth. The service centre told me it can be due to sweat! Not sure about this!


2. Samsung centre at New Delhi was unable to comment on the reason for such an issue ever after opening the phone and running diagnostics (Siliguri service centre did not do this!) . They however replaced with a new port free of charge and said it was covered under the Samsung Warranty!! 


I went ahead and got the phone fixed from New Delhi and the phone was repaired within 3 days.


Hope this helps!!!

 

11 Comments
Galaxy S
Please check your charging cable for any damages. Or enable fast charging from device care or if nothing works then go to service center
0 Likes
karandriems
Active Level 9
Galaxy S
1.1st check the settings weather fast charging is on or not.
2. Check the data cable and the charger. Most of the time if data cables will cut then it will not work properly.
0 Likes
deepak0099
Active Level 6
Galaxy S
Fast charging is dependent on surrounding environment. In summer it will be like that only, either cable charging or slow charging.
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
Pinakin
Active Level 6
Galaxy S
Check whether your USB charging port has moisture than it might be hindering the super fast charging. Get it checked at Samsung Authorized Service Centre for diagnostics.
0 Likes
Akhilkr
Beginner Level 2
Galaxy S

Even i have same problem..

It charges with normal chargers... But not charging with fast charger orginal adapter.. Checked and confirmed with orginal other chargers of samsung too.. Still problem persists. Not only charging but also not able to connect it to laptop or pc through  cable for data transfer, but charging do happen when connected phone to pc or laptop

0 Likes
Tresco
Active Level 1
Galaxy S
Were you able to fix this. I too having same problem
0 Likes
maxank
Beginner Level 2
Galaxy S
Did this get fixed? I'm facing same issue
0 Likes
imran5659
Active Level 3
Galaxy S
My device same issue
0 Likes