Original topic:

Flickering of display and issues with the adaptive brightness.

(Topic created on: 01-05-2021 08:10 PM)
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hoodwinker
Active Level 1
Options
Galaxy S
Hi, just wanted to share my almost 2 weeks experience with Samsung S20 FE. First, of this is an Indian model, it's been days since I have updated my device with Android 11 and since then it has started to cause problem with the display. Whenever I receive the any notification while the "Always On" display and I try to unlock the phone with my fingerprint, each and everytime it has White flashes in the top portion of the display and also in Instagram when am trying to play the reels in the video plays in a very disturbed manner and it's frame drops. To be honest this type of performance is seriously not expected from Samsung and I have already reported this issue to the service centre even they aren't having an answer to this issue. Please, I request the Samsung Community if any of you are having the same issue, kindly reply to the post. Thanks! 
P.S: Phone was in Standard Mode (60hz)
5 Comments
francaizsam
Active Level 6
Galaxy S
Then turn off Adaptive brightness. It takes time to adjust the brightness according to the surrounding. It will make frame drops and makes the mobile warmer. Adjust the brightness manually. If it works then accept my solution by clicking the three dots above my post😊
hoodwinker
Active Level 1
Galaxy S
It's less about adaptive screen and more about frame drops and disturbance caused during the playing of any video in portrait mode. FYI frame drops are even happening in absolute darkness.
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skyler1206
Active Level 1
Galaxy S
send logs to samsung my device also cause same type of issue .still no answer from them for further highlighted. hope it will stop in next update of 3.0
hoodwinker
Active Level 1
Galaxy S
Yeah, I have also sent the logs while reporting the error and hoping for the best. But the main question is, if after January update the issue persist then what we will be doing?
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Samsung_Support1
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Adjust the brightness: Settings > Display > Adjust the brightness.

 

* Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon. To exit safe mode: Restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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