Fingerprint not getting recognized.

[VPG123]

Hi!

I am not able to use the fingerprint scanner when the screen is turned off and the icon is NOT visible (this issue occurs even if the fingerprint icon is turned on in AOD) (AOD turned on). Sometimes it works, but most of the times it says "fingerprint not recognized". This issue occurs on my S21 Ultra 5G (India), also this issue is since One UI 3 and is continuing in One UI 4. Thanks. 

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please visit this mentioned link to resolve your device issue: https://www.samsung.com/ph/support/mobile-devices/what-to-do-when-fingerprint-is-not-recognized-on-g....

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support