Fingerprint detection issue in S23 FE

[asinha]

Is anyone else facing trouble in fingerprint sensors of S23FE? I bought the device on the launch day and its been approx 2 3 months but the fingerprint-unlocks aren't working in ome shot. Most of the time it doesn't unlock at all and max attempts are reached! Just want to knw if it's single device issue or others are facing it too..

[MANISH0553]

Same with me also

[MKS5231]

Yes, I am too facing this issue, My Device is S23Fe Snapdragon 8gen1 (US Variant) and I have updated to One UI 6 recently.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

Clean the fingerprint sensor:
Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize fingerprints.

Remove fingerprint and set up fingerprint again:

Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up your fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

How to remove Fingerprint: Settings > Biometrics and Security > Fingerprints > Fingerprint1 > Remove > Remove again to confirm.

How to Set up Fingerprint: Settings > Biometrics and Security > Fingerprints > Add Fingerprint > Scan your fingerprint > Place your finger on the sensor, then lift it off when you feel a vibration > Continue >
Reposition your finger each time to capture the edge of your fingerprint > Tap on Done.

Fingerprint added successfully.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[samsung_sucks11]

Instead of resolution you are giving unnecessary useless instruction. So many people saying same thing and you are saying to visit service center. You guys are real idiots.. samsung support **bleep**

[Saeed_Tavoosi]

The problem is because of lights. Fingerprint doesn't work in sunlight or direct lamp lights. but when I make a shadow on the screen, fingerprint works fine.

[kiranparam]

Yes even my finger print is not working

[Thorbro]

Mee too same issue bro. I think samsung jas installed cheap chinease sensor.

[bagheera23]

Facing same issue with fingerprint scanner, irrespective of the light availability.

[emsekum]

Same with me as well. Before this samsung, I was using mi side mounted finger print sensor. I never faced any issues in that. In display fingerprint sensor has issues in samsung. Any solution for this?