Original topic:

Eye shield bug

(Topic created on: 12-06-2022 08:24 AM)
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jasmink2311
Active Level 3
Options
Galaxy S
Sometimes eye shield not working after scheduled dark theme to normal light theme....it happened 2-3 times for me after Android 13 update....and automatically working ok after some HOURS....i can not manually on eye shield anyhow tried all things 


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3 Comments
jasmink2311
Active Level 3
Galaxy S
Eye shield now working ok jus after posting this...l0l
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Soumi Mitra
Beginner Level 2
Galaxy S

I'm also facing the ecs issue...it feels so uncomfortable to use the phone without the ecs...but as of now it does get turned on after I restart the phone. 

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