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05-27-2021 10:45 PM (Last edited 05-27-2021 10:47 PM ) in
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05-28-2021 03:11 AM (Last edited 05-28-2021 03:13 AM ) in
Galaxy SI'm a S21 Ultra 5G user from the UAE and my dual sim is always on and working perfectly fine.
Can you please check if the below settings are enabled on your device.
1) Go to device 'Settings' 》Sim Card Manager 》More Sim Card Settings 》Dual Sim Always On 》Turn ON.
2) Go to device 'Settings' 》Connections 》Mobile Networks 》Network Operators 》Switch ON 'Select Automatically'
Please check and let me know if it works. Cheers!
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04-18-2022 08:27 PM in
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05-28-2021 06:53 AM (Last edited 05-28-2021 06:55 AM ) in
Galaxy SI am using Samsung DUOS devices for very long time and I have never faced this issue. In almost all dual sim devices, when we receive calls in one sim, the other sim can't receive calls until the first call is disconnected.
Samsung introduced a solution for this issue and they named it as Dual Sim Active(now renamed as smart dual sim). It uses call divert feature to divert calls from the inactive SIM to the active sim.
To conclude, calls won't connect when one sim is active, but it should immediately available when the call is disconnected. Double check if you are able to receive calls atleast after two minutes once you disconnect the call. If not please contact Samsung for remote support.
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05-28-2021 07:31 AM in
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05-28-2021 08:19 AM (Last edited 05-28-2021 08:19 AM ) in
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05-28-2021 08:26 AM in
Galaxy S