Original topic:

Dolby Atoms is not correctly working on S21 Plus after One UI 4

(Topic created on: 11-30-2021 09:35 PM)
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NaseebHossain
Beginner Level 3
Options
Galaxy S
Hello Everyone,
I dunno others are facing the issue or not. But, after updating my S21 Plus (exynos version) to One UI 4 I'm facing a strange issue with Dolby atoms specially during gaming. Sometimes Dolby Audio works and i get richer surround sound on my headphones and sometimes its stops and i get flat sound. Please note i have checked with both wired and BT headphones. And i also noticed the issue on Youtube app if i pause some video surround sound stop working and after sometimes its automatically start working. Does anyone else also notice this issue? I hoping samsung will fix this issue. 
1 Comment
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same and your feedback is also noted.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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