Original topic:

Display Issue on Samsung S24 Plus - Grainy Screen at Low Brightness

(Topic created on: 03-05-2024 07:47 PM)
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usamaalkhalasi
Beginner Level 2
Options
Galaxy S

Hello,

I recently encountered a frustrating issue with my Samsung S24 Plus involving a grainy display when the brightness is set to low. Believing this to be a defect, I took the device to a Samsung service center for inspection. To my surprise, I was informed that this is a "normal" behavior present in all S24 Plus devices they had, implying it was a standard characteristic of the model.

However, I find this explanation unsatisfactory. I compared the S24 Plus with my previous model, the S23 Plus, under the same conditions and noticed that the latter does not exhibit this grainy screen issue. Furthermore, I tested a much cheaper Android phone with an AMOLED screen, which also did not show any graininess at low brightness levels.

This situation is both annoying and disappointing. The expectation from a brand like Samsung, especially when purchasing a premium device like the S24 Plus, is to receive a product that excels in quality and performance across all aspects, including the display. If this graininess is indeed a "feature" of the S24 Plus, it marks a significant step back in display quality, contrary to the progression one would expect with a new generation model.

I am reaching out to the community to see if anyone else has encountered this issue and to raise awareness. It's essential for Samsung to address and rectify such shortcomings, especially when they impact the user experience to this extent. Feedback from other users and any potential fixes or workarounds would be greatly appreciated.


7 Comments
Zammi
Active Level 9
Galaxy S
I believe this is related to the new anti reflective display.
There are some discussion in reddit.

https://www.reddit.com/r/GalaxyS24Ultra/s/llOnmGSV0o

https://www.reddit.com/r/GalaxyS24Ultra/s/7V7FrmkvsI


usamaalkhalasi
Beginner Level 2
Galaxy S
S24 Plus does not have an anti reflective display !
imkk89
Active Level 1
Galaxy S
Have no such issue on s24 ultra even on lowest brightness level
Samsung_specialist
Community Manager
Options
Galaxy S

We take the quality of our products very seriously, and I assure you that our team is actively investigating this matter to determine the cause of the graininess you're encountering at low brightness levels.

Kindly check for any avilable Softwear update, If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.

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Galaxy S

Eu slovenia s24 plus i hate the display greiy not bright and 2monts and yiu samsung still not fixig this .this will be my last samsung after 10 years i will switch to xiomi 14 

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ggypax
Beginner Level 3
Galaxy S

Thank you for the information that the S24 plus is also affected.

I will cancel my order.

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Galaxy S
  1. Same problem and the adaptive brighntess problem when im outside the display is dark you cant see normal.but when you torn the phone to sky its get brighter and 1min when i look its get dark again.what tha fack samsung.s 24 plus. Never hat that problems on s 23 22 10 .but s24 plus suks.ant people its not the antiglare problem🤣🤣🤣🤣🤣
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