Possible Causes 1. *DeX settings*: Samsung DeX might be configured to use external devices only. 2. *Compatibility issues*: Your laptop's keyboard and mouse might not be compatible with DeX.
Troubleshooting Steps 1. *Check DeX settings*: Ensure that DeX is set to allow input from the laptop's keyboard and mouse. 2. *Update DeX*: Check for any updates to the Samsung DeX app or software. 3. *Restart DeX*: Try restarting DeX or your laptop to see if that resolves the issue.
Additional Tips 1. *Use external devices*: If possible, try using external keyboard and mouse to see if they work with DeX. 2. *Contact Samsung support*: Reach out to Samsung's customer support for further assistance.
If issues persist, consider visiting a Samsung support page or authorized service center for more help.
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As per your query, we would request you to kindly perform the following steps to resolve your issue.
● The DeX cable lets you connect your phone or tablet directly to a monitor without the use of any other accessories. Step 1: Connect the USB-C end of the DeX Cable to the port on the phone or tablet, and then connect the HDMI end to a TV or monitor's HDMI port. Step 2: Tap Continue. Step 3: Tap Start. Step 4: Swipe down the notification panel. Step 5: Tap on and use your phone as a touchpad. Step 6: Your phone has been connected to the monitor.
● Screen mirroring in Dex: Step 1: Navigate to the Dex icon using touchpad mode. Step 2: Tap on "Tap here to switch to screen mirroring". Step 3: Screen mirroring has been opened.
● Connect Samsung Dex wirelessly: Step 1: Activate screen mirroring in smart TV. Step 2: Swipe down the notification panel and tap on Dex in mobile phone. Step 3: on TV name you want to connect. Step 4: on start now.
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.).
