Original topic:

DeX Touchpad Not Responding Normally After Update

(Topic created on: 11-22-2025 09:07 PM)
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Ashhadkaka
Active Level 1
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Galaxy S
Dear Samsung Team,

After updating to One UI 8, I noticed a problem with the touchpad behavior in DeX. The touchpad no longer properly differentiates between scrolling and regular touch. It feels like the gestures have changed, and the overall cursor movement no longer feels natural or accurate like before the update.

This issue makes scrolling, selecting, and general navigation uncomfortable. Everything worked perfectly before One UI 8, so I believe this change was introduced in the update.

Please look into this and restore the previous touchpad/gesture responsiveness.

Thank you.
1 Comment
cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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