Original topic:

Contact call log and spotify not syncing to my car audio

(Topic created on: 02-08-2024 09:43 PM)
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Ajithk1984
Active Level 3
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Galaxy S
Dear Team,

Can any one help me to fix this issue... I could not view my contacts when I connect to my car bluetooth even the spotify song detials not appearing when I use my S24 ultra.... but it works fine with my old phone S20fe.... can any one help....
3 Comments
Samsung_specialist
Community Manager
Options
Galaxy S

Here are a few steps you can try to troubleshoot the problem:

1. Restart your S24 Ultra: Sometimes, a simple restart can resolve connectivity issues. Turn off your phone, wait a few seconds, and then turn it back on.

2. Forget and reconnect the Bluetooth device: Go to the Bluetooth settings on your S24 Ultra, find the entry for your car's Bluetooth system, and select "Forget" or "Unpair." Then, try pairing your phone with the car's Bluetooth system again.

3. Check Bluetooth settings: Make sure that the Bluetooth settings on your S24 Ultra are configured correctly. Ensure that the visibility of your device is turned on and that it is set to be discoverable to other devices.

4. Update software: Check if there are any software updates available for your S24 Ultra. Sometimes, updating to the latest software version can resolve compatibility issues with Bluetooth devices.

5. Ensure your device allows the contacts to sync.

6. Delete the vehicle from the list of paired devices on your phone, delete the phone from your list of paired devices in your vehicle and re-pair your phone, The vehicle may ask for permissions for contacts, texts, to record audio and more…check ‘Allow’ and then check ‘Do Not Ask Me Again’, to avoid the prompts in future.

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Othy
Active Level 3
Galaxy S
Actually, Ilmy phone updated and checked all what I can but still unable to detect my headphones 😔
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Ajithk1984
Active Level 3
Galaxy S
🙁 tried everything several times but no use... but my old s20fe works fill I can view all contacts music information but not using S24 ultra. Very disappointed
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