Chat feature (RCS)

[KamalAlFalahi]

I used Galaxy S20+ 5G phone before I buy this S21 5G phone. 

On my previous one, the chat feature (RCS) was working very well.

On my new phone I enabled it but it doesn't work.

For your information; I can use it with Google messages app only, but I prefer using Samsung messages. 

Is there way to make it work with Samsung messages or the feature become exclusive for Google messages?!

[MOQBALI]

• RCS (Rich Communication Services) on Samsung Galaxy S21 5G using Samsung Messages may not work due to carrier support, default app settings, or RCS not being enabled.

• To resolve the issue, users can check if their carrier supports RCS in Samsung Messages, ensure Google Messages is the default SMS app, and enable RCS in Samsung Messages settings.

• If the issue persists, using Google Messages for RCS features is recommended due to its broader carrier support.

[KamalAlFalahi]

It's already enabled, and the carrier is supporting it on Google messages app.

So why samsung messages app doesn't supporting it?

[Samsung_specialist]

If the problem persists, please send us an Error Report by following these steps:
- Head to the Samsung Members app > Get Help > Error Report.
- Tap 'OK' to send System Log Data.
- Select the symptom and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we recommend submitting your report within 5 minutes of encountering the problem. Our engineers will then investigate and respond to you with a solution via the Members app.