Original topic:

Camera making noise - S23 Ultra

(Topic created on: 07-03-2023 09:31 AM)
856 Views
Sadekmefti
Active Level 2
Options
Galaxy S
Today, my phone started making noise when I shake it. Noise comes from the camera directly.
I tried all the cameras and they are working perfectly. 
OIS works as usual also. 
Do you know from where this comes? This is the first time I notice such a thing. 
My phone is still under warranty by the way. 
17 Comments
SHINAN-EpFBz
Active Level 8
Galaxy S
it's better if you could report it as error at support tab
Screenshot_20230624_235057_Samsung Members.jpg
Sadekmefti
Active Level 2
Galaxy S
Great idea, thank you!
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gopitony
Beginner Level 2
Galaxy S

Hi, actually it was camera lens of periscope that is there with 10x camera, when it is not in use, lens is free to move inside the camera, its not stabilization but it moves around the focal length of the periscope, periscope generally have more space to move than the normal camera lense in a phone. So when you turn on 10x zoom, it will activate magnetic power to hold the lense in a position to capture, thats why you not hearing that sound while using it.

Sadekmefti
Active Level 2
Galaxy S
That is the best answer we got so far, thank you for your help.
I went to a Samsung store to compare with new S23 Ultras and I have to say that mine is louder.
Do you think the periscope might have a little trouble?
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salmanul
Expert Level 2
Galaxy S
Brother, it's normal that is some how Woking optical image stabilisation, in 10x OIS disabled, (I guess)
salmanul
Expert Level 2
Galaxy S
I it guess any more OIS only work with 0.6 and 1x mode
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Samsung_specialist
Community Manager
Options
Galaxy S

Hello,

Kindly note that this voice is related to the sensor usually. But, If you see that the voice is loud and noisy you may visit the service center for further check.

Sadekmefti
Active Level 2
Galaxy S
Okay, I will do it asap.
Since my phone is under warranty, will I have to pay for anything?
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