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Original topic:

Camera issue after newest ai update s23 ultra

(Topic created on: 09-23-2024 11:27 AM)
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Jayster
Active Level 4
Options
Galaxy S
So anyone else facing issue when zooming in specifically at around 18x zoom where the entire image gets distorted like a blurry filter has been added to it? I hope they fix this soon
Edit- after some digging I found out that this is a known bug that many users are facing after the update. So I guess we just have to wait for a fix from Samsung.
3 Comments
Galaxy S
No problem, just adjust the camera numbers.
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Jayster
Active Level 4
Galaxy S
I did some digging n found that many s23 ultra users only are facing this issue after the recent update. Hopefully samsung fixes this soon.
Samsung_specialist
Community Manager
Options
Galaxy S

We apologize for this issue, please follow the below steps: 

- Clean the lenses.
- Move the camera.
- Turn off Tracking auto-focus.
- Reset the camera.
- Make sure your software is up to date.
- Use your phone in Safe mode.

If these steps did not resolve the issue please raise it as error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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