Original topic:

Calling app problem

(Topic created on: 03-29-2025 10:29 PM)
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shivus23
Active Level 2
Options
Galaxy S
After the new update mobile noise cancelation is not working properly and contact image is not showing properly please check and reply me
5 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Kaustav_Ray
Expert Level 3
Galaxy S
I'm sorry to hear you're experiencing issues with noise cancellation and contact images after the recent update. Let's address each concern individually:

1. Noise Cancellation Not Working Properly:

If you're using Galaxy Buds Pro, here's how to improve the Active Noise Cancelling (ANC) feature:

Proper Fit:

Enable ANC:

Software Update:

Reset Earbuds:

2. Contact Images Not Displaying Correctly:

To resolve this:

Clear Contacts App Cache:

Verify Permissions:

Enable Profile Picture Sharing:

Check Sync Settings:

If these steps don't resolve the issues, please contact Samsung Support for further assistance.

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Kaustav_Ray
Expert Level 3
Galaxy S
If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
Follow me more information.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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