Call screen problem

[Thej745]

I started having this issue after I updated my phone to one ui 3.0

I am not getting caller image on my caller screen.

Can anyone provide me a solution to this problem?

[Ehsank]

did you set and not showing?

[Thej745]

everything is in the default settings

[Ehsank]

perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)

[XpantherX]

well i have seen one of my buddy have the same problem and even more the read caller id aloud option wasnt working

[Sanskar]

does that contact have its image saved??

[Anonymous]

In Android 11 update
if the caller image was not set it shows like this only
it's not your device fault
Samsung just changed that
That's it

[Thej745]

so i have to set image for each contact?

[Anonymous]

Exactly

[Samsung_Support1]

Dear Samsung Member,

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Samsung Customer Support