Bug Report

[SumanSS]

After updated one UI 5.0, While using Time lapse in gallary, app crashes every single time , I force stoped the app, still the problem continues, It's annoying, pls fix it soon 😢 #S20FE5G #Gallery #TimeLapse 

[Starshiv]

What is the latest software update status in your phone?

Security patch level?

Because Samsung fixed this bug in December patch update for S21 FE.

[SumanSS]

Updated December patch Still Continues the same.

[Starshiv]

Then you should wait for January patch. Maybe they will fix it in jan patch for S20 FE.

S21 FE had same bug before December patch.

[SumanSS]

Oky bro👍🏻

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support