Try connecting your phone with other device and see if you are able to connect it with that device, and if connection is successful then your bluetooth is working perfectly, now test your speakers bluetooth by connecting it with other phone.
We do apologize for the inconvenience caused. We would like to inform you to follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Show system apps >> Bluetooth >> Storage >> Clear data. - Software update via FOTA, Kies or SMART Tool. - Check connecting with other Bluetooth speaker. - Kindly go to settings >> General management >> Reset >> Reset network settings. - Please run your device in safe mode. - If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
