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Galaxy SRestart phone and check again. If not working, then try resetting Bluetooth settings.
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09-15-2023 03:50 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your query and would request you to kindly perform the following steps to resolve your issue.
Reset app preferences: Settings > Apps > More option > Reset App Preferences.
Clear cache: Settings > Apps > Menu > Show system apps > Search
and type "Bluetooth" > Bluetooth > Storage > Clear cache > Clear data > OK.
Reset settings: Settings>General Management>Reset.
Reset settings: Reset all settings to their default
Reset network settings: Reset Wi-Fi, Bluetooth, and other network settings to their default.
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
