Original topic:

Black screen appers after UI7 update

(Topic created on: 05-08-2025 03:45 AM)
113 Views
afsar_sh
Active Level 1
Options
Galaxy S
Device: S24 ultra. Guys, I got a black screen issue while watching Instagram stories. I tap on the next story and swipe down to close it, and suddenly a black screen appears. If I exit again, then only it closes; otherwise, the screen appears black until I close it. Does anyone encounter this after the update? I tried a reset, but I'm still getting the issue on Instagram. Now I have to check other apps to see if it happens there too.
2 Comments
Galaxy S
Actually it's not one ui 7 issue its instagram problem I face this problem in all my devices one is currently running in one ui 6.1 and my friend faces the same problem using op 13
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that we do not recommend the use of any third-party applications on Samsung devices. This is to ensure the optimal performance and security of your device.

If you have any other concerns or questions regarding Samsung products, please feel free to reach out to us. We are here to assist you.

Warm Regards,
Samsung Customer Support

0 Likes