I have never had a good experience with Samsung customer care team ( either through community or by opening a case online). Their responses are in a template format and they don't go beyond it to solve a customer problem. And customers does not have an option to escalate if they get frustrated( people who have used the option of email the CEO would know what I am talking about)
Any iPhone users here? How has been your experience with after sales? Looking for genuine feedback.
Samsung care person is trained to reply as a robot.. they have no sense of reply they don't know even what is hardware features & what is software 😆😆 Samsung is a small child if we compare to iphone in any matter!
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