Original topic:

About ONE UI 6.1

(Topic created on: 04-09-2024 02:25 PM)
700 Views
RikaOP007
Beginner Level 3
Options
Galaxy S

image

There are so many things that are lagging after the new update...
Especially, fingerprint scanner isn't working properly..
Aod clock style has stopped changing its style according to the lock screen..
Charging time has been increased... I mean even the super fast charging gives me the feeling of normal charging...
Heating issues ughhh...
7 Comments
navinyogi
Active Level 1
Galaxy S
I'm facing fast battery drain problem
0 Likes
buddyh
Active Level 1
Galaxy S
Me too in my s23 all issue occured
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Please reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
cs_member9
Active Level 7
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query, we want to inform you that the clock-style option of the Always-on display feature has been removed from the device after the UI 6.1 update. This is the concept of the One UI 6.1 version. Moreover, we are taking valuable feedback and our team acknowledges it. It will be helpful to us in the future to make our services better.

For your query about the charging issue, we would like to inform you that fast charging and super fast charging are integrated now.

For the overheating, lagging, fingerprint scanner, and charging issues, we request you share the log file. This will help us to further investigate and resolve this issue. Please also share the photos or videos regarding your concern.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support.

0 Likes
JithinAjith
Expert Level 1
Galaxy S
Settings 》Google 》Devices 》Turn off scan for nearby devices
Settings 》Connections 》More connection settings 》Printing 》Turn off default printing service
Device care 》Battery 》Background usage limit 》Deep sleeping apps 》 add apps
Settings 》Location 》Improve Accuracy 》Turn off Bluetooth and WiFi scanning
0 Likes