ATTENTION! S23 Ultra Motherboard Issue

[PurvaMangal]

I have an S23 Ultra bought in May 2023.

 Few weeks back, while I was getting a call the screen froze and the phone stopped working.

I tried to restart it but it directly went into a bootloop and did not restart the whole night.

In the morning, it finally started in recovery mode and started giving a pop-up saying - 'Serious Software Issue - Contact customer care or Update Phone if any update is Pending.'

As there was no Update pending, I visited the Customer centre and they told me that they will run the Software Update from their end which should resolve the issue to which I agreed. However, after they run the Update, the speaker and camera of the phone stopped working. Upon checking they informed that the Motherboard is fried and replacement cost is approximately INR 35,000/-.

I have used the phone for hardly 2.5 years and getting such software issues in a flagship phone is really disappointing.

[Sak_knyt]

Which update where u in

[PurvaMangal]

The latest update

[VadgaveOm]

That's very disappointing! Need to escalate this matter. With no actual faults of the user, they are facing issues because of software updates

[talkbackuser]

I think service centre has done this issue

[PurvaMangal]

Before even going to service centre, it started giving the pop-up about software issue. And for any software update run by Authorised Service Centres, should'nt Samsung take responsibilty

[talkbackuser]

so it is sue of software.

[PurvaMangal]

Yes

[talkbackuser]

I think it can solve Samsung

[qatest]

0bud y❤