5G not working

[satzh_3223]

I m using s21ultra 5G.. 

My area is in Jio 5G surrounded..

My jio app shows that your device is not compatible with 5G.?

What to do guys.!?

Thanks in advance..!

Pic attached for reference 

[nobita99]

Check for software update

[satzh_3223]

Checked bro.. it is in up to date

[SKV-F235G]

Call Samsung customer care and register for complaint

[DrManeesh]

Update the jio app and your device...both...if available...
Check device again....
Then go to 5G coverage select your area and then select express interest...wishing 48 hours 5G will be activated...see in jio app... once activated, restart your phone and done!

[satzh_3223]

Already both are in upto date bro... I tried uninstalling and reinstalling nstall the jio after that also i done the steps you suggested.. still not working..!

[satzh_3223]

Already submitted the request bro..

[DrManeesh]

Submitted na.....then wait...for 48 hours...within that..it will come....😊🤞

[satzh_3223]

I just inserted my friends Jio sim on my mobile now.. on that sim 5g working.. after putting my Jio card.. only 4g working.. i think it might be a sim card problem..

[satzh_3223]

5days completed bro.. till now didn't receive the offer