Original topic:

why hotstar showing error while playing a live match

(Topic created on: 11-14-2019 01:01 PM)
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Rishikanji
Active Level 10
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Galaxy On
Plz help..today i can't see cricket match in my samsung smart tv showing some sync error..but in my phone their are not as such problem occured..
3 Comments
Samsung_Support4
Moderator
Moderator
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Galaxy On

Hi there,


To resolve the issue please follow the below mentioned steps:

  1. Go to settings>apps>all>three dots>show system apps>hotstar app>storage>clear cache.
  2. The internet speed must be high to play video smoothly.
  3. Kindly reconnect your device with T.V, place the device near T.V.

For further assistance register your concern in Samsung members app (Open Samsung members app>click on”+” icon>send feedback> Error report/Ask question)

 

Regards,
Team Samsung Members

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Rishikanji
Active Level 10
Galaxy On
i am talking about watching samsung smart tv..
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ashish2780
Beginner Level 2
Galaxy On
why I am not able to see the movies on holster fm my samsung A 31 mobile..plz help
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