tsumit367
Beginner Level 2
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my phone is shuttoff when btrry between 60% and 20% and phone is over heated???
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2 Comments
Shantanu
Active Level 3
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Try Factory Resetting the phone and see if the problem exists.

Try draining your battery until the phone shuts down. Plug in and charge completely while the phone is off. Power on and see if it shuts down.

If nothing helps, take your phone to a service center or contact Samsung customer support.
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admin_
Expert Level 5
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Thanks for being with Samsung and for sharing your concern. Let me recommend some steps to further isolate and determine what you are experiencing. Please be aware that device speeds may vary based on multiple outside factors. It appears that there may be a third party app or other program that may be leading to what you are experiencing. Placing your device in safe mode disables all third party apps upon startup, to help determine if the use of a third party app is interfering with your device .restart your phone in safe mode. While your phone is powered off, press the power button to turn on the phone, once you see the Samsung logo appear press the volume down key and hold it until you have completely booted up. Also, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
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