Original topic:

setting notification problem

(Topic created on: 02-02-2019 05:39 PM)
155 Views
nickman
Active Level 1
Options
Galaxy On
How to hide the popup notifications from whatsapp
I only want a badge indicator,but soon as someone messages the group and chat notification option automatically turns on
And the message is on the top.i didn't have this issue with nougart.i turned off the popup notification on whatsapp aswell but the phone setting keeps on turning the group and chat notification option " on " no matter how many times i turn it off, i only need the badge notification of the message i don't want them on the top or popup message 
0 Likes
2 Comments
nandanipillai
Active Level 6
Galaxy On
oops
0 Likes
admin_
Expert Level 5
Galaxy On
Thank you for being a part of Samsung community. We apologize for the inconvenience caused to you. We would like to offer some troubleshooting the steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on three dots >> Reset App Preference.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
3)Run the device in the safe mode.
If issue still persists, Kindly provide logs/video within 15 minutes of issue occurrence by registering this feedback via Samsung member application i.e. Samsung member BETA app> BETA feedback>Sendfeedback>Error report>Collect log files>attach.
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
0 Likes