help help help

[sunilkumarsaini]

dear manufacturer

i am facing problem from last 7 days

my phone display does not apper during the call or orher automatically and after some time it apper



please help

[TechnoMaster]

its proxiemity sensor to avoid any touch.. during call.. and not defect

[sunilkumarsaini]

after call diplay goes black and not able to cut call but after some time display apper and then able to disconnect the call




please help

[milesh]

1. backup all the data
2. factoryreset
3.if done very good
4.if not u need to see a service centre soon. ;)

[sunilkumarsaini]

dear manufacturer


as per your instruction i visit your service centre

they have serve well but the peoblem still same


please resolve it

[TechnoMaster]

its not problem i told u already.. just lookout if any thing obstacle the front cam area.. it may be causing permanant screen off

[milesh]

Yes but some time senser is malfunctioning dont know why whether software or hardware causing the trouble. If software! only hard reset will work. If not means hardware is faulty...

[admin_]

Thanks for being a part of Samsung community. We would like to inform you kindly follow the steps below to resolve your concern:-
- Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[sunilkumarsaini]

dear manufacturer


as per your instruction i visit your service centre

they have serve well but the peoblem still same


please resolve it