We would request you to provide log files of your device for analyse the issue. So kindly forward us device log file with screenshot or video (If possible). So we can find the exact details. You can attach the same by navigating to (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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