Thank you for sharing your concern. We would like to inform you that kindly check the device with the following steps:
1. Launch the Google app; 2. Go to the top left area of the app and tap on the 3-bar icon to access the menu; 3. Select Settings; 4. Navigate to Voice; 5. Tap on “OK Google” Detection; 6. Look for the options labeled as “From any screen” and “From Google Search App”; 7. Make sure that both options are switched to On or switch them if they’re not; 8. Return to the previous Voice sub-menu; 9. Look at the Language option and make sure it is set to English (US); 10. Leave the menus and start using the Okay Google voice command right away. Be sure to hit ♡ when you find an answer that works for you.
