ANILDAS
Beginner Level 2
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Galaxy On
hello, I can't make video call through jio without internet to any jio number but can receive. what is the problem can be! i tried a lot in setting option, it shows that in the mobile network setting there is VOLTe call option does not functioning.... Please samsung members help me . how to resolve this problem. f12cf1aa-a109-4684-847b-af675e9d1064.jpg
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14 Comments
preeti1
Active Level 4
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Galaxy On
If your jio sim is in Sim 1... then select LTE/3G/2G auto connect option.... & obviously for dialling & receiving video calls you need a internet connection.
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ANILDAS
Beginner Level 2
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Galaxy On
i try all the things but all time i failed. I think its occurred due to recent update of Nougat
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preeti1
Active Level 4
Options
Galaxy On
better to call samsung customer care
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admin_
Expert Level 5
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Galaxy On
"The issue which has occurred in your device requires binary updates and the same is already escalated to R&D team for rectification. Soon you will get binary update for the same via FOTA. i.e.
Menu> Settings> Software Update> Auto Update> Enable it."
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RS0203
Active Level 2
Options
Galaxy On
I have same issue in my phone Samsung galaxy on nxt from long time, I was claim this issue many times they replied that my phone need binary updates, same is already escalated to R&D team for rectification & provides as soon as possible. & I have received new updated today but video calling issue still  not resolve. when I claimd this again on 19/12/2017. same reply my phone need binary updates and the same is already escalated to R&D team for rectification. & soon I will get binary update for the same via FOTA.
Samsung software service is very bad.
just one question to Samsung, how many times Samsung requires for a single issue resolve. this issue comes after android version 7 update. and still not resolve. great job Samsung team. keep it.
576db185-d037-41a8-8340-c1c010bef468.jpg
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