Hi Whenever I switch my data network from one operator to another the device takes too much time to switch. In between it shows zero network for both operators and it longs for minimum 5 minutes. Sometimes there is good network outside but device is showing zero. No LTE/4G signal. What I do, I OFF the mobile data and again ON and in this way I again get the data coverage. The big problem is when I put the device in airplane mode and when I change it to normal mode from airplane mode it takes tooooo much time ( approx 10 minutes ) to get the signals. It's too iritating. Samsung devices are loosing their quality. I am not getting any better feature in Samsung device than any normal Chinese mob devices have. It is costly with no better performance than normal mobiles. I bought successively 3rd Samsung mobiles but no more now.
Thanks for being with Samsung and for sharing your concern. We apologies for the inconvenience caused to you. We would like to inform you that kindly follow the below steps to overcome the issue:
- Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch. If still issue persists, the relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).
Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
