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Original topic:

Samsung galaxy S24 Ultra Camera issues.

(Topic created on: 05-26-2024 02:44 PM)
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batchu
Active Level 4
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Galaxy On
Dear Samsung Electronics,I am writing to provide feedback regarding the camera performance of the Galaxy S24 Ultra. Based on information gathered from the Phone Arena website, several users, including myself, have been experiencing persistent issues with the device's camera.

The most common problems reported include:

Faulty White Balance: The camera often struggles to accurately render colors, leading to images with unnatural color tones.

Telephoto Image Problems: There are noticeable issues with the telephoto lens, which results in poor image quality and lack of detail.

Overexposure: Many photos taken with the S24 Ultra are frequently overexposed, causing loss of detail in bright areas.

Abnormal Red Colors: The camera sometimes displays an unnatural red tint in photos, which affects the overall image quality.

Thank you for your attention to this matter.

Sincerely, 
[Batchu Obed]

2 Solutions


Accepted Solutions
Solution
S24ultra1505
Expert Level 5
Galaxy On
Update for above problems will be released in June as declared by Samsung.The software development is under process.

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Solution
goodthings
Expert Level 5
Galaxy On
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

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9 Comments
Solution
S24ultra1505
Expert Level 5
Galaxy On
Update for above problems will be released in June as declared by Samsung.The software development is under process.
batchu
Active Level 4
Galaxy On
Okay.
S24ultra1505
Expert Level 5
Galaxy On


Samsung‘s flagship Galaxy S24 Ultra has been in the spotlight, not just for its amazing features but also for persistent camera issues that have bothered users. Despite several software updates, these camera issues remained unresolved. Now, it seems that the company will resolve the Samsung Galaxy S24 camera issues with the June 2024 update.

According to a reliable tipster @UniverseIce, Samsung is testing a new software version S928BXXU2AXEA, which is confirmed to fix the camera issues. This version is of the Galaxy S24 Ultra smartphone.

The new report indicates that the June 2024 security update for the Samsung Galaxy S24 series will fix camera issues. It could be significant as it will fix a major flaw that has affected the user experience.

The release date of the update has not been announced, but it is under testing. Users are hopeful that this will be the solution they have been waiting for. At the moment, we can take this information with a pinch of salt as no official announcement has been made regarding this.

Thanks.
ROZAJMERI
Active Level 7
Galaxy On
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone dont parchese samsung S seris phone

Dont update one UI version 6.1
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ROZAJMERI
Active Level 7
Galaxy On
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone dont parchese samsung S seris phone

Dont update one UI version 6.1
0 Likes
ROZAJMERI
Active Level 7
Galaxy On
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone dont parchese samsung S seris phone

Dont update one UI version 6.1
0 Likes
Solution
goodthings
Expert Level 5
Galaxy On
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
RAMULTRA24
Active Level 7
Galaxy On
Samsung S24 Ultra Sunlight Display Issue

Hi,

I am using Samsung S24 Ultra and Unable to use even 10 minutes in Sunlight...


After using mobile for 3 minutes or so the Screen is getting Over heated & Unable to see the Display as it will become DIM after that it will become Normal only after you go it Indoor..

Unable to Use it even 10 Minutes in Sunlight Displayyyy..

Even we checked in My friend's S24 Ultra, Similar Issue in that Mobile also....

it's BIG ISSUE in a Samsung S24 ULTRA Flagship Mobile But Samsung was Unable was not taking this issue very Seriously and Fixing it !!!!

This Issue is Not there in S23 Ultra and it's Display is best than S24 Ultra...

Even 10 thousand mobile we can use as much as time in Sunlight and it's Display is Super in Sunlight...

But Purchasing S24 Ultra Flagship Mobile of Samsung with Lakhs of Rupees But Unable to Use for even 5 minutes in Sunlight...

Immediatly Samsung need to fix this or Recall All S24 Ultra mobiles to fix this Issue in Mobiles

If Samsung Unable to fix this Issue, It need to Refund all the price of the Mobile to effected S24 Ultra mobile Users...
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